Refund Policy
Cancellation & Refund Policy
Last updated on 07-04-2025 12:09:17
MD FAIZ IQBAL believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.
MD FAIZ IQBAL does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained only after the merchant has checked and determined the issue at their end. This must be reported within the same day of receipt of the product.
If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our Customer Service within the same day of receiving the product. The Customer Service Team will look into your complaint and take an appropriate decision.
In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.
In case of any refunds approved by MD FAIZ IQBAL, it will take 1–2 business days for the refund to be processed to the end customer.